Our Commitment

Changi General Hospital ("CGH", "We", "Our", "Us"), the owner and operator of this website ("Site") respect the user’s ("You", "Your", "User") privacy. This Privacy Policy ("Policy") sets out the measures on how We maintain and protect information We may collect from Our Site's Users. This Policy applies solely to information collected through this Site and not from other third party sources. By using this Site, You consent to the collection and use of Your personal information by Us. As this Policy may be updated from time to time, We will post any changes on this page so that You are always aware of the information that We may collect, how We may use it, and under what circumstances We may disclose it. This Policy was last updated on 16th August 2013.

Terms of Use

Your access to and use of this Site and its Content is subject to the terms and conditions of this Policy and this Site’s Terms of Use ("Terms") including all applicable laws. By accessing and using the Site, You accept and agree to this Policy and Terms without any limitation or qualification.

Collection of Your Personal Information

We may collect personal information about You (i.e. information which may identify You in some way, such as Your name, age, address and other contact details such as email address, contact numbers, etc.) through the Site only when You voluntarily submit it. We may collect this information as and when You register as a User on our Site or submitting feedback and comments to our administrators or when using certain tools on the Site, participating in contests, promotion, survey or using other features contained on our Site. Whether You wish to provide such personal and confidential information is at Your discretion. However, if You do not wish to disclose Your personal information to Us, You shall be restricted from assessing certain features, functionalities and sections in our Site which requires User registration.

By providing Us with Your personal information, You hereby grant CGH, its agents and authorised persons involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use Your information in connection with the operation of the Site.

You are primarily responsible for ensuring the accuracy of the personal information that You submit to Us. By providing inaccurate or misleading information, this may render the content and other information being generated by our features and tools on the Site inaccurate and misleading. As We provide several online services and tools that allow You to record and store personal information, We shall not in any event assume any responsibility or liability for any personal information You submit. You shall take all reasonable steps to ensure that no unauthorized persons shall have access to Your passwords or accounts particulars to this Site. If You suspect that Your personal information and account particulars have been compromised, please send Your feedback to feedback@cgh.com.sg.

Protection of Private Information

To prevent unauthorized access, maintain data accuracy and security as well as to ensure the correct use of information that We collect from Users, We have put in place appropriate physical, electronic, and managerial procedures based on current reasonable industry practices to safeguard and secure the information We collect on this Site.

Use of Your Personal Information

We may use Your personal information as follows:

  • To respond to Your comments, questions and feedback, to provide You with access to designated members' areas and additional features and to communicate with You about Your activities on our Sites.
  • To provide You with product information or promotional and other offers from Us or our partners or to inform You in the event of being chosen as a winner in our promotions or contests.
  • To share it with our partners as required performing certain website functions on our behalf (such as website administration and maintenance, delivery of content, current promotions, marketing, client data analysis or customer relations services).

Checking Your Personal Information

If You wish to verify, correct, or update any of Your personal information collected through our Sites, You may access the relevant User profile pages to do the same. Please contact the website administrator should You encounter any problems using the User profile.

Minors and Children

We take the protection of under aged persons’ privacy seriously. Users under the age of 21 should have a parent's or guardian's consent before sharing any personal information in our Site. We will not require or request Users to provide more personal information than is reasonably necessary to use Our Site.

We do request that our Users provide Us with their age during registration and if We determine upon collection that a User is under the age of 21, We will not use or maintain his/her personal information without his/her parent or guardian's consent. However, in certain circumstances, We may maintain and use such information (in accordance with the rest of this Policy and the relevant applicable law) in order to notify and obtain consent from the parent or guardian and for certain safety, security, liability and other purposes as permitted under the any relevant applicable law. As a parent or guardian, You may review, remove, alter, change or refuse to additional collection or use of Your child's personal information by contacting Us at feedback@cgh.com.sg.

Collection of Additional Information

When You connect to our Site, We do use "cookies" and log IP addresses to automatically collect certain technical non-personally identifiable information. This might include Your type of Internet Browser or computer, the domain name of Your Internet Service Provider (ISP), number of page visits and the frequency and duration of such visits. We do not collect personally identifiable information in this process. Cookies contain information that will help Us keep our Site up to date and provide new Content. We may disclose certain non-personally identifiable information to potential partners, advertisers (who may use this information to provide specific advertisements targeted to Your interests) or other third parties. Third parties who use the cookies are not subject to Our Policy but subject to their own respective privacy policies. You may set Your computer browser to disable cookies or to alert You when cookies are being sent. If You disable cookies, We may be unable to optimise Your visit to Our Site and certain features may not be available.

Security of Your Information

We use certain reasonable security measures to help protect information You send to our Site. However, We do not guarantee the security of such information. To the fullest extent permitted by law, we disclaim all liability and responsibility for any damages You may suffer due to any loss, unauthorized access, misuse or alteration of any information You submit to this Site.

Other Sites

Our Site contains links to third party websites. Once You leave Our Site, Our Policy no longer controls, and You will be subject to the privacy policies, if any, of the third party website to which You have linked. We are not responsible for the privacy of Your information once You leave Our Site.


We control and operate the Site from Singapore (regardless of where hosting servers are located) ("Jurisdiction"). All matters relating to the Site are governed by the laws of the Jurisdiction, without reference to conflict of law principles. You agree and accept that jurisdiction and venue for any legal proceeding relating to this Site shall be in appropriate courts of the Jurisdiction. We do not warrant or imply that the Site or materials in it are appropriate for use outside of the Jurisdiction. The information set forth in Our Site concerning any of Our products or services is applicable only in the Jurisdiction and these products or services may not be available in all locations. If You are located outside the Jurisdiction, You are solely responsible for compliance with any applicable local laws which may govern Your use of the Site.


We value Your feedback. If You have questions or comments about Our Policy,
feel free to drop Us an e-mail at feedback@cgh.com.sg.